Returns & refunds

Change of mind

We’re happy to accept returns within 30 days of delivery if you’ve changed your mind or the size isn’t right. Items must be:

• unworn, unwashed and free of marks, makeup, perfume and pet hair
• returned with the original tags attached

You can choose a refund to your original payment method or an exchange for another size or colour (subject to stock). Return postage for change-of-mind returns is at your cost, and the original shipping charge isn’t refunded. We recommend a tracked service, as we can’t refund parcels that don’t reach us.

Items bought on sale can’t be returned for change of mind. This doesn’t affect your rights if a sale item is faulty.

Faulty or incorrect items

If an item is faulty, not as described, or not what you ordered, email us at hello@cybinsights.com with your order number and photos. We’ll cover the return postage and, depending on the problem, offer a repair, replacement or refund. There is no time limit of 30 days for faulty items: your rights last for as long as is reasonable for the item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A change of mind, a wrong size you chose, or ordinary wear and tear isn’t a fault. Please follow the care instructions on the label; 100% cotton can shrink slightly if washed hot or tumble dried.

How to return

1. Email hello@cybinsights.com with your order number, the items you’re returning and whether you’d like a refund or exchange.
2. We’ll reply with the return address and, for faulty items, a prepaid label.
3. Pack the items securely with your order number inside, and keep your postage receipt.

Refunds

We’ll inspect your return and process the refund within 5 business days of it arriving, and email you when it’s done. Refunds go to your original payment method; your bank may take a further 3–5 business days to show it. If you paid with a buy-now-pay-later service, the refund goes back through that provider.